Start with the question you need answered
You might begin: “I would like to understand your detox program, how assessment works and what the costs are.” If you are calling for a family member, say that at the start and explain what information you are hoping to gather.
Tell the admissions team if you need a quieter time to talk, want something explained again or would prefer to write down the next steps. It is reasonable to ask for information before making a decision.
Ask how clinical assessment is arranged
A general admissions conversation and a clinical assessment have different purposes. Ask which person will discuss care needs, what information they require and how that information should be shared.
The assessment helps determine whether the program is appropriate. Ask whether you should have a medication list, details of current health care or information about previous treatment available for the clinical conversation. You do not need to put medical details into the website’s general enquiry form.
If you have questions about stopping a substance or changing a medication before arrival, ask a qualified health professional for individual guidance. This checklist does not provide a withdrawal or medication plan.
Keep these six questions beside you
- Assessment: What needs to happen before admission can be confirmed?
- Care: Who provides nursing and physician support, including overnight?
- Accommodation: Which room options are available?
- Fees: Can I receive the current package and a written explanation of inclusions and extra costs?
- Practical arrangements: What should I bring, what should I leave at home and when would arrival be confirmed?
- After detox: What should we discuss about the next stage of support?
You can print this page or copy the questions into your phone. There is no need to resolve them in a particular order; start with what matters most to you.
If you are helping a family member
You can help by organizing questions, taking notes if the person wants you to and clarifying practical arrangements. Ask admissions what information they can discuss with you and how the person seeking care can give permission for your involvement.
Confirm the centre’s arrangements for calls, visits, belongings and transportation rather than assuming a particular rule. These are useful questions to settle before planning a trip.
Calling about the Metamorphosis program
The private inpatient detox service is at Metamorphosis Centre for Change in Delhi, Ontario. It offers private and semi-private accommodation, 24-hour nursing support and an on-call physician.
Call admissions at 1-888-616-1678 to discuss assessment, availability and current fees. Online enquiries are not yet connected, so the phone number is the current way to contact admissions through this website.
Before calling, you can read what to expect from medical detox and the questions to ask about costs.
Finish with one clear next step
At the end of the conversation, check who you should contact next, what information is needed and whether any appointment or arrival time has actually been confirmed. Ask for clarification if you are unsure whether you have only made an enquiry or have completed an admissions step.
Making an enquiry does not confirm admission or reserve a bed. The immediate goal of the call is a clearer understanding of the options and the next step that applies to you.